Refund & Cancellation Policy
Our Refund Policy forms part of and must be read in conjunction with, website Terms and Conditions. We reserve the right to change this Refund Policy at any time.
Cancelation Policy
Payments for design and/or development projects are made to us in increments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. If a project is canceled or postponed, all monies paid are retained by HyperDigital. and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.
I.              REFUND POLICY
If you wish, you can cancel your subscription at anytime. No refund will be applicable on the cancellation/termination of a subscription, however you can still use the applicable paid service until the end of the terms you paid for.
However, in a determination to accomplish customer satisfaction, if there is an issue, you can contact us for a refund or any other issues through our email support@hyperdizital.com
We will also allow you a refund in the following other circumstances:
1.       If we conclude that the original payment was made out of fraud;
2.       If there is duplicate payment was made due to technical glitch, or any other error;
3.       If we make a refund as per the provision of our refund policy which is updated by us from time to time;
4.       If we consider the refund is necessary as per customer support staff as per our sole discretion.
We are happy to support you if there is any issue you can contact our back-office team for any inquiry or problem.
Note: www.hyperdizital.com reserves the right of any changes to the Refund policy. Any changes will be updated on our website.
II.         HOW CAN I GET MY REFUND?
Our refund policies are simple. You can claim a refund by:
- Send us an email at support@hyperdizital.com
If for any reason, our back-office staff confirm a refund. Then, the refund will be made accordingly.
III.         UNETHICAL ORDER & CANCELLATION POLICY
- In case of any order is made through unethical means; by taking advantage of a technical glitch; or by misusing/ the offer terms/guidelines/codes – the particular order/s will be canceled whatsoever and https://hyperdizital.com will not be liable to pay any refund to you in all such cases.
- METHODS OF PAYMENT AND REFUND
We will refund your amount to the original payment method, once it has been processed.
- REFUND CYCLE:
The complete refund process normally takes about 5-15 working days from the date of confirmation of refund.
